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Great River Health Establishes Call Center, Respiratory Center

West Burlington, Iowa, March 23, 2020 – Great River Health has established a 24-hour public call center to provide answers to questions about COVID-19 and direct callers to health system resources. The telephone numbers are 800-371-3313, toll-free, or 319-768-1009.

The call center is staffed by registered nurses who can answer questions about respiratory symptoms and potential exposure to the illness.

Callers who have a cough or difficulty breathing and a fever may be referred to the health system’s new Respiratory Center at Family Medicine-Great River Medical Center, 1201 W. Agency Rd., West Burlington. Appointments are required. Hours are 7 a.m. to 8 p.m. Monday through Friday, and 9 am. to 5 p.m. Saturday and Sunday.

Respiratory Center appointments also can be made through other Great River Medical Center and Great River Health primary-care clinics.

Family Medicine patients who need appointments for other acute symptoms will be seen by a provider at Family Medicine, Mercy.

Patients with symptoms that are tolerable are encouraged to remain at home and self-quarantine for at least seven days or until they are fever-free without medication and have no symptoms for three days.

Where to go for more information

  • For more information, visit greatriverhealth.org
  • For COVID-19 questions, call the Iowa Department of Public Health by dialing 211.
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