Ameren customers should be aware of an emerging solar panel installation scam growing in the area. The scam most often occurs through direct phone calls to customers, with scammers claiming to represent Ameren or an official partner of the company.
“Over the last several weeks, we have received numerous reports of widespread scam activity in our area related to solar panel installations,” said Carlos Ross, security manager for Ameren. “These deceptive individuals or companies are targeting our customers and claiming that they are affiliated with or represent Ameren, which is deceptive and not accurate.”
Solar panel scam tactics:
- Scammers often call individuals or knock on their doors, claiming to be affiliated with or working for Ameren. The conversation usually includes an offer to install solar panels to lower your monthly energy bill. These deceptive scammers are not affiliated with Ameren.
- Scammers are using automated calls through an app, while masking their number, company name or providing a non-legitimate callback number.
- The sales pitch often includes a request to set up an appointment so they can visit your home and speak with you directly.
How to protect yourself:
- Never provide your home address, personal information or financial information over the phone. Hang up and call Ameren Illinois at 1.800.755.5000 or Ameren Missouri at 1.800.552.7583 or contact local law enforcement to report the scam.
- Be aware that Ameren does not sell solar panels or contract with companies to sell or install residential solar on your home.
- If you have interest in solar panel installations for your home or business, thoroughly research to find legitimate companies that offer the service. The Better Business Bureau may also be a good resource in your search.
For more information, visit Ameren.com/stop-scams. To receive the latest scam alerts, follow Ameren on social media and sign up to manage your account online at Ameren.com, where you can immediately check your account status.
***Courtesy of Ameren, Illinois***
