The McDonough District Hospital Hospice program has been named a 2023 Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) Honors Elite Award recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys, and advanced analytics for hospice organizations.
The MDH Hospice was one of just two programs in the state of Illinois to receive the CAHPS Honors Elite status. To earn that Elite distinction, a hospice program must score above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions.
In all, eight programs throughout Illinois were named Hospice CAHPS Honors. Throughout the United States there were 61 Hospice programs to earn Elite status.
“We are honored to be one of the two programs in the state recognized as Hospice Honors Elite. This designation accurately shows our dedication and commitment to our patients and their families,” said Deb Lawver, Director of Home Health and Hospice. “Our devoted team is here to help when the need is there, and this award demonstrates our continued drive towards providing superior service to our community.”
The Hospice Honors is a prestigious annual review recognizing agencies that continuously provide a positive patient experience and high-quality care as measured from the patient and caregiver point of view. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAPS) survey satisfaction measures.
Hospice CAHPS Honors Elite acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023. Hospice CAHPS Honors Elite recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.
“We began our Annual Hospice Honors Awards program more than 10 years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate The MDH Hospice on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
The MDH Hospice provides care within a large multi-county area covering all of McDonough County and portions of Adams, Fulton, Hancock, Henderson, Schuyler and Warren counties. A registered nurse is on call 24 hours a day, 7 days a week to answer questions over the phone or provide a professional visit. For more information about The MDH Hospice call (309) 836-1543 or log onto MDH.org.
***Courtesy of Patrick Osterman, McDonough District Hospital***
