West Burlington, Iowa, March 23, 2020 – Great River Health has established a 24-hour public call center to provide answers to questions about COVID-19 and direct callers to health system resources. The telephone numbers are 800-371-3313, toll-free, or 319-768-1009.
The call center is staffed by registered nurses who can answer questions about respiratory symptoms and potential exposure to the illness.
Callers who have a cough or difficulty breathing and a fever may be referred to the health system’s new Respiratory Center at Family Medicine-Great River Medical Center, 1201 W. Agency Rd., West Burlington. Appointments are required. Hours are 7 a.m. to 8 p.m. Monday through Friday, and 9 am. to 5 p.m. Saturday and Sunday.
Respiratory Center appointments also can be made through other Great River Medical Center and Great River Health primary-care clinics.
Family Medicine patients who need appointments for other acute symptoms will be seen by a provider at Family Medicine, Mercy.
Patients with symptoms that are tolerable are encouraged to remain at home and self-quarantine for at least seven days or until they are fever-free without medication and have no symptoms for three days.
Where to go for more information
- For more information, visit greatriverhealth.org
- For COVID-19 questions, call the Iowa Department of Public Health by dialing 211.
