Carol Shaw, an American Family Insurance agency owner in Monmouth, IL, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
“Our customers are at the heart of everything we do, and delivering an extraordinary experience is a top priority for American Family agency owners,” said Bob Toney, American Family sales strategy and support vice president. “According to their customers, this select group of agency owners has earned the American Star Excellence in Customer Experience Certification by consistently delivering exceptional service—service that sets them apart and distinguishes them among insurers.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with the current American Family Insurance agency owner.
Shaw has been an agency owner for American Family since January 2000. Her agency’s office is located at 702 North Main Street, Monmouth, IL.
***Courtesy of American Family Insurance Agency Owner Carol Shaw’s Office***
