Ameren Illinois is offering flexible payment plans and assistance to customers who have fallen behind on their energy bills.
“We understand some of our customers are facing tough economic times,” said Joe Solari, vice president of Customer Experience. “This payment plan is an opportunity for our customers to manage their energy bills and get back on track.”
Through March 31, eligible customers with past-due balances can establish a repayment plan by paying 10 percent of the arrears. Beginning April 1, the down payment requirement will revert to the standard 20-25 percent of the arrears. To establish a payment plan or discuss a utility bill, customers may log into their account at AmerenIllinois.com. Customers may also call Ameren Illinois Customer Service at (800) 755-5000.
LIHEAP Funding – Customers may be eligible to receive help through financial assistance programs. The Low Income Home Energy Assistance Program (LIHEAP) assistance is available to income-qualified customers. In addition to receiving a one-time benefit on your energy bill, LIHEAP-eligible customers will automatically be approved for a credit on their monthly gas bill through the Natural Gas Service Discount program. For more information on financial guidelines, and to identify a local agency in your community, Ameren Illinois customers may call the Help Illinois Families Assistance Hotline at (833) 711-0374 or visit Helpillinoisfamilies.com
Warm Neighbors Cool Friends – The program provides year-round heating and cooling assistance designed to help those who generally do not qualify for federal or state support. Detailed information is available on the website WarmNeighborsCoolFriends.org.
Home Efficiency Income Qualified (HEIQ) Initiative – Offered through the Ameren Illinois Energy Efficiency Program, HEIQ provides qualified customers a FREE Home Energy Assessment to learn where your home is losing energy while discovering ways to save on energy expenses. To find out if you qualify, visit AmerenIllinoisSavings.com/SaveMoney.
For more detailed information on energy assistance programs, visit www.ameren.com/illinois/residential/energy-assistance
***Courtesy of Ameren Illinois***
